FAQs
We've listed the most commonly asked questions below to save you time and help you understand the order and production stages. If you have any questions please send us an email at info@crossgfx.eu
HOW LONG DOES PRODUCTION NORMALLY TAKE?
All of our graphics are not stocked and are printed as ordered. Design time takes 1-3 business days for ready kits and 3-7 business days for custom kits from order date.
WILL YOU DESIGN MY GRAPHICS BEFORE I PLACE AN ORDER?
Unfortunately, we only start setting up the artwork once the order has been placed and paid for, we also don't start production until we have written approval for the design. This ensures you are 100% happy with the artwork before receiving the graphics.
DO YOU SEND A DESIGN PROOF WITH THE ARTWORK FOR THE GRAPHICS?
Yes, we certainly can. Most products have the option for a design proof where you can choose, "NO - Print straight away" or "Yes", please email me a digital design proof. This design proof is a flat layout of your graphics, showing exactly what your graphics will look like printed. You can confirm the design, plastics, model and fitment from this proof. If you have any design changes, list them in the reply email and our designers will send you an updated proof. We do recommend selecting "Yes" when placing your order as you can double-check everything before moving on to production. There is no cost for choosing to see a design proof and it will be emailed to the email address used to place the order.
AM I ABLE TO ADD MY BUSINESS LOGO TO MY DESIGN?
You can send your logo directly to us at info@crossgfx.eu. We can only use these files; .eps, .pdf, or .ai. If you don't have these logo files we can re-draw the logo for a small fee or use a simple generic font.
I DON'T SEE MY MODEL, CAN YOU MAKE GRAPHICS FOR MY BIKE?
All of our designs are typically mocked up on the latest 450 cc motocross bike but we can transfer that artwork into the template for any other model. If you have a particular model, especially older or less common just send us an email to confirm we have the template. If we don't have the template ready to go we can create one, we need access to the bike or plastics to trace the shape of the plastics.
CAN I CHANGE AN ORDER AFTER IT'S BEEN PLACED?
Graphics changes are no worries! Just let us know what you need to change before any design work commences.
If you want to change a kit base design completely or cancel your order after we have started the design process, it will incur a 25.00 EUR design fee to cover the time spent on the order.
If the print process has started on your order, the order is now non-changeable and non-refundable. Unfortunately, printers don’t have an ‘un-print’ button!
CUSTOMS FEES & DUTIES
We ship WORLDWIDE. SHIPPING COST, HOWEVER, IS FOR POSTAGE ALONE. PACKAGES MAY BE SUBJECT TO CUSTOMS OR DUTIES UPON ARRIVAL IN THE COUNTRY.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees.
International packages may be delayed by customs; unfortunately, we have no control over this.
Shipping times vary depending on location, time of year and local postal service.